Quality procedures and processes
Our vision:
We are constantly striving to provide the highest quality of both product and service
to all our stakeholders – most notably our customers. Moreover, we pledge to continually
exceed our customers’ expectations through the implementation of high quality procedures
and processes.
Our principles:
- We take seriously all feedback that we receive from our stakeholders and, where
possible, maintain open dialogue to ensure that we fulfil the requirements outlined
within this policy.
- We will be open and honest in communicating our strategies, targets, performance
and governance to our stakeholders.
- The Managing Director is responsible for the implementation of this policy and will
make the necessary resources available to realise our corporate responsibilities.
The responsibility for our performance to this policy rests with all employees throughout
the company.
Our strategy is to:
- Promote business activities that bring simultaneous economic, social and environmental
benefits.
- Work in partnership with anyone, including community bodies, trades unions, consumers
and other stakeholders.
- Encourage innovative approaches and continuing development as well as the application
of best practice.
- Ensure we have decent minimum levels of performance in areas such as health & safety,
the environment and equal opportunities.
- Encourage increased awareness, open constructive dialogue and trust.
- Create a policy framework which encourages and enables responsible behaviour by
business.
- Register and resolve customer complaints in accordance with our published standards
of service.
- Set out clearly, in our contracts, the agreed terms, conditions and the basis of
our relationship.
- Operate in a way which safeguards against unfair business practices.
- Uphold the values of honesty, partnership and fairness in our relationships with
stakeholders.
- Encourage suppliers and contractors to adopt responsible business policies and practices
for mutual benefit.